How to Connect Online

Access to high-speed internet is critical for remote instruction and online classes. While some students have decided to stay on-campus and in the East Lansing area, others have decided to return to their primary residences where internet capabilities are outside of the university’s control. If you are unable to access the internet at any time, refer to the information below.

Student typing on keyboard

  • Accessing Internet On-Campus or in the Surrounding Area

    If you are staying on-campus or in the Lansing/East Lansing area and (experience) have any internet (related challenges) problems, contact:

    MSU campus 

    • MSU IT Service Desk: 517-432-6200 or 1-844-678-6200

    Lansing/East Lansing area 

    • Spartan-Net: 1-866-386-7778
    • Xfinity: 1-800-934-6489
    • AT&T: 1-833-732-2243
  • Accessing Internet Away from Campus

    If you don't have access to internet at your primary residence, consider these tips:


    1) Use Your Internet Service Provider's Hotspots

    One simple way to find Wi-Fi away from home is to use your home provider. For example, if you’re a Comcast user, you will have access to Xfinity Wi-Fi networks when traveling. For most ISP networks, check their Wi-Fi page on the main site or download their hotspot app. Find a hotspot by entering an address or form of location. Then connect to your ISP’s available hotspots.

    Helpful ISP hotspot pages:

     

    2) Use Your Phone as a Hotspot

    This is also known as tethering. Some carriers have restrictions on how much data can be used for tethering or charged for using the feature, so be sure to check with your provider.

    Common wireless service providers:

    • Verizon: 1-800-922-0204
    • AT&T: 1-800-288-2020
    • Sprint: 1-844-764-8359
    • T-Mobile: 1-800-937-8997
  • Public Wi-Fi: How to Stay Safe

    If you choose to use public Wi-Fi, consider taking these appropriate steps to protect yourself:

    • Keep antivirus installed and up to date
    • Use a VPN
    • Be skeptical if it’s too easy to connect (ex. no agreement page)
    • Only browse on HTTPS websites
    • Refrain from accessing confidential data (ex. bank account)
    • Avoid performing online transactions
    • Verify popular Wi-Fi networks are correct (ex. Starbucks WiFi vs. Free Starbucks WiFi)
    • Always make sure paid Wi-Fi is legitimate and use a third-party payment system
    • Cover your keyboard when entering any passwords or credentials
    • If the connection is slow, it could be due to the device rerouting to the hacker’s access point